Refund policy

Returns Policy

We offer a 14-day return policy on eligible items, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, please contact us at wilsonselect@wilsonselect.co.uk or message us via WhatsApp Business on 07555427567. Please do not return any items until you have received confirmation and the correct return instructions from us. Return details may vary depending on the product and supplier.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at wilsonselect@wilsonselect.co.uk.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so we can investigate and resolve the issue promptly. Where possible, please include clear photos of any damage, defects, or incorrect items to help us assess your claim and provide a quicker resolution.

Exceptions / Non-Returnable Items

For health, hygiene, and safety reasons, certain products cannot be returned once opened or used.

This includes sealed supplements, vitamins, and similar health products where the seal has been broken. Unopened products in their original packaging may be eligible for return.

Some other items may also be non-returnable, including personalised products, gift cards, and certain sale items.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The quickest way to receive a replacement item is to return the original item (if eligible) and place a new order once the return has been accepted.

Your Statutory Rights

Our 14-day return policy does not affect your statutory rights under UK consumer law.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for your bank or payment provider to complete the transaction after the refund has been issued.

If you have any questions regarding your refund, please contact us at wilsonselect@wilsonselect.co.uk or message us via WhatsApp Business on 07555427567.